The primary responsibility of this position is to function as the concierge of the Lake of the Torches Casino Host Team, providing exceptional customer service to guests and promote positive guest relations following all Advantage You initiatives. The Casino Desk Host does not have an assigned host player list but will have a full understanding of the Casino Hosts purpose as it pertains to Player Development and the valued players that they are personal hosts to.
A high school diploma or equivalent is required. Previous experience in a customer service/sales environment is preferred. Computer experience in Excel, Microsoft Word, and Outlook as well as the ability to work with modern mobile technology. Casino player tracking system experience is a plus or have the strong ability to learn.
Applicant must possess excellent interpersonal, oral, and written communications along with exceptional customer service skills, which includes the ability to approach and initiate conversations/dialog with guests, both internal and external of Lake of the Torches Casino. Strong familiarity with PC’s and related software is required. Must be able to manage and maintain confidential information with diplomacy and tact. Ability to follow all internal and property control policies and procedures. Must maintain a professional demeanor in stressful situations as necessary.
As a part of our hiring process each individual must complete our company application and be eligible to obtain a gaming license. Print out our company application here. To obtain a gaming license application, visit the Human Resources Department located in the HR/Marketing building at 562 Peace Pipe Road. Any further questions regarding this process, please call the Employment Recruiter at 715-588-4025 or email firstname.lastname@example.org
Applications and job descriptions may be obtained in person at the Lake of the Torches Resort Casino Human Resource Department or by mail at the following address:
Lake of the Torches Resort Casino
Human Resource Department
510 Old Abe Road
Lac du Flambeau, WI 54538
Jacob Maulson, Recruiter
Deadline for Applications: Open Until Filled
(Note: Please submit a resume with your application.)
Native American Preference – Equal Opportunity Employer