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Club Advantage

REWARDS ARE BETTER AT THE LAKE! Maximize your play at Lake of the Torches Resort Casino with a Club Advantage membership.
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Guest Services Supervisor

Job Description – Full-Time Regular

Position responsibilities include supervising and managing the activities of the Guest Services Department which include the Club Advantage and the Guest Services department staff.

A high school education or equivalent is required. A minimum of two years supervisory experience in a customer service environment is required.  Supervisory experience must include people management and computer experience.

Position requires a solid understanding of customer service and satisfaction techniques along with knowledge in PC applications and related software.  Applicant must possess excellent interpersonal, communication, delegation, problem solving and management skills.  Must be able to manage and maintain confidential and sensitive information with diplomacy and tact and maintain a professional demeanor in stressful situations as necessary.

As a part of our hiring process each individual must complete our company application and be eligible to obtain a gaming license. Print out our company application here. To obtain a gaming license application, visit the Human Resources Department located in the HR/Marketing building at 562 Peace Pipe Road. Any further questions regarding this process, please call the Employment Recruiter at 715-588-4025 or email jmaulson@ldfcasino.com

Applications and job descriptions may be obtained in person at the Lake of the Torches Resort Casino Human Resource Department or by mail at the following address:

Lake of the Torches Resort Casino
Human Resource Department
510 Old Abe Road
Lac du Flambeau, WI  54538
Jacob Maulson, Recruiter
715-588-4025

Deadline for Applications: December 1, 2017

(Note: Please submit a resume with your application.)

Native American Preference – Equal Opportunity Employer