The primary responsibility of this position is to supervise the Casino Hosts as well as function as the concierge of the Lake of the Torches Resort Casino providing exceptional customer service to guests and promote positive guest relations following all property service initiatives.
A high school education or equivalent is required. Previous experience as a Supervisor and/or a Casino Host is required as well as previous experience in a customer service and/or sales environment. Computer experience in Excel, Microsoft Word, Outlook and new technological equipment used by the Host Department is required and must understand the casino player tracking system and Host development software program thoroughly.
Applicant must possess excellent interpersonal, oral and written communication along with exceptional customer service skills, which includes the ability to approach and initiate conversation/dialog with guests, both internal and external, of Lake of the Torches Resort Casino. Strong familiarity with PC’s and related software is required. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Ability to follow all Internal and Property control policies and procedures. Must maintain a professional demeanor in stressful situations as necessary.
As a part of our hiring process each individual must complete our company application and be eligible to obtain a gaming license. Print out our company application here. To obtain a gaming license application, visit the Human Resources Department located in the HR/Marketing building at 562 Peace Pipe Road. Any further questions regarding this process, please call the Employment Recruiter at 715-588-4025 or email firstname.lastname@example.org
Applications and job descriptions may be obtained in person at the Lake of the Torches Resort Casino Human Resource Department or by mail at the following address:
Lake of the Torches Resort Casino
Human Resource Department
510 Old Abe Road
Lac du Flambeau, WI 54538
Jacob Maulson, Recruiter
Deadline for Applications:August 17, 2017
(Note: Please submit a resume with your application.)
Native American Preference – Equal Opportunity Employer