COMMUNITY Lac du Flambeau, Wisconsin

Lake of the Torches Resort Casino cares about Lac du Flambeau and the surrounding communities of Northern Wisconsin. This commitment is evident through the resort’s chamber memberships, partnership programs and civic support, as well as its charitable donations and volunteerism.

ACCOLADES

Lake of the Torches has earned national recognition from its peers in the casino industry for its innovative promotional and marketing strategies. Lake of the Torches received a total of 62 Romero Awards and recognitions since they were first introduced in 2005. The Romero Awards, named after casino marketing pioneer John Romero, honor the best strategies in casino marketing and are considered the gold standard for casino marketing. Lake of the Torches also received the Barona/VCAT Contender Award for Excellence in Indian Gaming Marketing during the 16th Annual Indian Gaming National Marketing Conference in 2014.

Romeros-2018

The Romero Awards

The Romero Awards recognize the most significant achievements in casino marketing and promotions in the gaming industry in North America and abroad. The awards are presented to top gaming venues for the innovation, creativity, originality and implementation of their marketing strategies during the previous year. A panel of experts from the casino marketing industry award the recognition based on the promotional concept, the execution and the competitive advantage gained for the casino guests and/or the community. In total, Lake of the Torches Resort Casino has accumulated a total of six diamond awards, 13 gold awards, 13 silver awards and 34 honorable mentions during the past nine years.

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Diamond Awards

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Gold Awards

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Silver Awards

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Honorable Mentions
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NEWS & PRESS INFORMATION

For media requests please contact us at 1-800-25-TORCH and a Lake of the Torches representative will be in touch with you in regards to your request. Please include as much information as possible regarding your media outlet and details of your request. Be sure to include your contact information and deadline dates.

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CUSTOMER TESTIMONIALS

“The ultimate purpose of this letter is to commend your entire staff for making each and every visit a true pleasure! Everyone, from the associate who opens the front door, the cocktail waitresses, the dining staff, the guards, the hotel staff and last the customer service staff are not only courteous, but very pleasant and professional, and really give you the feeling that they enjoy their job and keeping the guests happy by going above and beyond.  In closing, please share my comments with your staff … they truly deserve it! We have already brought several friends over to Lake of the Torches and do not mind driving the extra miles from Eagle River.  Again, many thanks and we look forward to our next visit.”

“Thank you for your hospitality and your input to our many questions. We had a wonderful time and were treated very well by all who we came in contact with. We have a trailer near Boulder Junction and like to stop when we are up during the summer.  The rooms were great and the service too. The food was awesome and the service excellent. Security was very helpful.”

“We were very pleased with the service, especially in Woody’s Bar & Grill. Our cashier was quick, most patient, and kind. Buffet workers and food was very good. The perks given to slot players are nice and fun. Keep up the good work.”

“Thank you for your repeated hospitality when visiting your casino over the years.  Your staff is well trained, professional, attentive to detail, customer service oriented and above all friendly to all your guests. I’ve always been greeted with a friendly smile and “what can I do for you today?” regardless of what area of the casino I’ve been in.   That smile, sincerity and going the extra mile is an example of excellence. The Eagle’s Nest Restaurant offers an exceptional breakfast buffet, lunch and dinner menu with amble delicious food options and terrific service.  The Elder’s Meal Program is a wonderful example of the tribe’s commitment to their elders. I’m looking forward to my next visit.  Keep up the great work and hats off for a job well done!”

“The gentleman in the Eagle’s Nest who bought us a Chardonnay, it made our 20th anniversary special.”

“Very happy with our stay here. We were treated very nice by Hotel staff, Food Service and Casino staff over.”

“I don’t gamble but I really did enjoy my time. Everyone was sweet, helpful and made me enjoy being here even more. Thank you”