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For more than two decades, Lake of the Torches Resort Casino has been your home away from home.Lake of the Torches Privacy Policy
Lake of the Torches Resort Casino (the “Company,” “us,” or “we”), owned and operated by the Lac du Flambeau Band of Lake Superior Chippewa Indians, have created this Privacy Policy to demonstrate our commitment to your privacy. The Company provides resort amenities and casino and gaming recreational activities (the “Services”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use the Company’s Services, including use of the website, and the choices you have associated with that data.
Information We Collect and How We Use It
When using the Company’s Services, we request that you provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). The Company requires only Personal Data that is necessary for us to communicate with you regarding the requested activity or inquiry.
This Personal Data may include your email address, first name and last name, phone number, location (Address, State, Province, Zip/Postal Code, City, Country), and contact preferences. Additionally, when you browse our website, you and your web browser may also transmit information that we automatically collect, including your IP address (the Internet address of your computer), the web pages you visit and the time of your visit, device and application identification numbers, and other click-stream data. This type of information is automatically provided by your browser, and we use such information to provide and maintain our Services, to notify you about changes to our Services, to allow you to participate in interactive features of our Services, to provide customer support, and to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information.
We gather this information to analyze trends in the aggregate and administer our website, including to monitor the usage of our Services and website, and to detect, prevent, and address technical issues.
Due to Internet communications standards, when you visit or use our website, we automatically receive the URL of the website from which you came and the website to which you go when you leave our site. This information is used to analyze overall trends, to track and aggregate non-personal information, and to deliver and improve our website and Services.
The Company uses a third party to process payments for Services. We will not store or collect your payment card details. That information is provided directly to a third party.
How Your Information May Be Shared
We may employ third party companies and individuals to facilitate our Services (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Services or website are used. These Service Providers are authorized to use the data only as necessary to provide the contracted Services and Company evaluates and makes efforts to ensure that all such providers value your privacy as much as we do.
The Company reserves the right to use or disclose information provided if required by law or if Company reasonably believes that use or disclosure is necessary to protect Company’s rights and/or to comply with a judicial proceeding, court order, or legal process. In these circumstances, and as allowed, Company will contact you in advance of the disclosure.
The Company does not share, sell, rent, or trade your Personal Data.
Links To Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. The Company has no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Security Safeguards
Security Controls
We are committed to ensuring your Personal Data stays personal. We have put in place technical, physical, and organizational security measures to prevent unauthorized access or disclosure of your data. Our website and Services are designed with security in mind, and all of our staff are aware of and trained on privacy and security principles and best practices.
Data Retention
It is our policy to retain your data for a period of time which is consistent with the original purpose(s) of collection. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will retain data regarding how our Services are accessed and used for internal analysis purposes. Such data is generally retained for a shorter period of time, except when this data is used to strengthen or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
Cookie Policy
We use cookies and web beacons to make interactions with our website easy, meaningful, and personalized. Cookies are small text files sent by us to your computer or mobile device, which enables features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. You can control the use of cookies within the options functionality of your browser, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.
Protecting Children Online
Our website does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers. If you are under the age of 21, we ask that you do not access or attempt to access any portions of the website that are restricted to persons age 21 or older, including but not limited to, any web pages related to casino gambling.
Opt-out Options
You have the right to opt-out of receiving communications from us. You have the right to review or remove your information from our database. As defined by the California Consumer Privacy Act (CCPA) and more recent California Privacy Rights Act (CPRA), Company does not sell or share personal information. Company shall not discriminate against a consumer because the consumer exercised any of the above rights.
We will do our best to provide information to you on any action taken on these requests within 30 days of receipt of the request. We will notify you if there is a delay in responding to the request. To exercise these rights, please send an email to market@ldfcasino.com.
International Users and Governing Law
The data that we collect is primarily processed and is intended to only be for users in the United States. By choosing to visit our website or provide information to us, you confirm that you are in the country, and agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the Lac du Flambeau Band of Lake Superior Chippewa Indians, including laws regarding sovereignty.
Policy Maintenance
We may update this Privacy Policy occasionally as we add new products and services, as we improve our existing products and services, and as technologies and laws change. Any changes will become effective upon our posting of the Privacy Policy.
We will provide notification of the material change to this Privacy Policy through our website or email at least 30 business days prior to the change taking effect and, where required by law, we will obtain your consent.
Contact Information
Questions regarding this Privacy Policy or our information practices should be directed to marketing-dept@ldfcasino.com.
Policy last updated March 21, 2023