FAQS FREQUENTLY ASKED QUESTIONS
Lake of the Torches is open 24 hours a day, 7 days a week.
The Eagle's Nest Restaurant takes guests on a first come first serve basis. If you will be dining with a group of twelve or more, we request advance notice so that we can attempt to accommodate your dining party, however we do not guarantee that we will be able to create a single dining setting for large groups.
If you are missing an item, please contact a Security Officer. Or, call or visit Club Advantage or Guest Services who will contact our Security Office to inquire about your item(s).
Note: Lost & found items will be held for 30 days then donated to charity.
Wheelchairs are available at Guest Services, with a small refundable monetary deposit.
You can visit Club Advantage and request a Win/Loss statement in person, or call 1-800-25-TORCH and request a Win/Loss statement that will be sent to you via USPS. You can also click here to submit an electronic request form.
Lake of the Torches does not have an onsite campground facility. However, the Lac du Flambeau Tribal Campground is located just over a mile down Highway 47 on the shores of beautiful Flambeau Lake. For more information or to reserve a campsite, call 715-588-4211.
Gaming regulations and casino policies do not allow for TITO ticket redemption through the mail. Tickets are valid for 60 days and can be redeemed at any point during that time. We recommend that guests check their personal belongings before they leave to ensure all tickets are cashed out if they are not planning to return within the 60-day time frame.
Snowmobile parking is available in the designated lot located directly across Highway 47 from the casino. For safety reasons, we request that snowmobiles are not driven or parked in the casino or hotel parking lots. Outer gear and helmets can be checked in and stored at Guest Services at the front entrance of the casino.
All guests must be at least 21 years old to gamble at Lake of the Torches. Lower age limits are in effect at the Bingo Hall.
Guests must be at least 18 years old and children are not allowed into events unless otherwise noted.
Online games are available through our website at https://lakeofthetorches.play4funnetwork.com/. Guests can play premium slot online for free and receive free credits every few hours. Guests can also purchase additional credits. Games are for entertainment only.
Check in starts at 4pm and check out must be completed by 11AM.
Smoking is allowed on the casino main floor. However, the dining and lounge areas are all non-smoking along with the Hall of Nations Convention Center. Smoking and non-smoking rooms are both available in the hotel.
Check cashing is available 24-hours a day at both Cash Ops cashier windows located on the gaming floor in the casino.
Children 17 and under are welcomed at both dining venues. However, children must be accompanied by an adult and escorted with a Security Guard across the gaming floor to reach Woody’s Bar & Grill.
Guests are encouraged to sign up for our Club Advantage program which allows Club members numerous ways to earn points and receive rewards throughout the property. With the program, more the more offers and benefits you’ll receive as the more you play. Plus, you’ll be able to redeem points for free slot play!
Gift certificates can be purchased through our Guest Services department. Please call 1-800-25-TORCH, ext. 6552, and they can assist you with your purchase.