Lake of the Torches Voted Number One in Customer Service Among Wisconsin Casinos

Guests selected Lake of the Torches Resort Casino as first in customer service among gaming properties in Wisconsin, according to the latest Readers’ Choice Awards published by Midwest Gaming and Travel.

The magazine, the leading source for information about casino gaming and hospitality in in America’s heartland, published the results of its annual Readers’ Choice Awards in its May/June 2017 issue. In addition to receiving top place in customer service, readers also voted Lake of the Torches second place for its hotel rooms and third place for its pool area. Midwest Gaming and Travel has conducted and published the Readers’ Choice Awards since 2001.

“All of us at Lake of the Torches are honored to receive this recognition by our guests and gaming enthusiasts in the Midwest,” said Lake of the Torches’ Director of Marketing Leana Schlecht. “This is a testament to our associates who provide excellence in customer service to our guests every day and who ensure our guests enjoy a fun and welcoming atmosphere during their stay.”

Associates throughout the Lake of the Torches property receive continuous training in effective customer service in order to make each guest interaction a great experience. They are also empowered to make the decisions necessary to assist guests in enjoying the many amenities the property has to offer.

In addition, the rooms of the lakefront resort attached as part of the Lake of the Torches property were also highly ranked. Each room reflects the natural beauty of the surrounding area and creates the atmosphere of a classic Northwoods retreat. The hotel also features the Woodland Oasis water recreation center that includes a 19-person hot tub and kiddie pool, and is decorated to represent the beautiful Northwoods.

Situated on the shores of Pokegama Lake and nestled in Wisconsin’s Northwoods, the Lake of the Torches Resort Casino has a feel of a classic Northern retreat and reflects its Ojibwe culture and heritage. The casino has over 800 slot machines, Blackjack, Craps, a high-stakes Bingo Hall seating up to 500 persons, the Eagle’s Nest Restaurant and Woody’s Bar and Grill. The hotel has 101 well-appointed rooms, the Dancing Waters Lounge and the Woodland Oasis pool area. The 8,500 square-foot Convention Center with the Hall of Nations offers an outstanding venue for entertainment, receptions, trade shows, meetings, presentations and seminars. It is proudly owned and operated by the Lac du Flambeau Band of Lake Superior Chippewa Indians.

More information on upcoming events and promotions at Lake of the Torches is available at

Contact Information
Leana Schlecht
Director of Marketing
Lake of the Torches Resort Casino